Frequently Asked Questions
In this section
Regus smartnumbers Fax
The fax number that is given as part of your workstation package is a number that’s fixed to a physical fax machine in the Regus centre. Faxes sent to this number are printed out in the centre and sent to you as they arrive.
The smartnumbers fax service is a 'fax-to-email' service which means that the faxes arrive in your email account as soon as they're sent. There's no need to come into the office, or even walk down the corridor, to collect your faxes as they're delivered instantly and automatically.
I'm leaving Regus. Can I keep my smartnumbers service?
Yes you can. We’re sorry that you’ve decided to leave the Regus Network. However, if you’re using a Regus
By email: helpdesk@smart-numbers.com
By telephone: 0845 6046815 (Opening Hours: Monday to Friday 08:30 – 17:30, excluding Bank Holidays)
If you do wish to continue using your smartnumbers service, the following charges will apply:
- A one-time connection fee of £25
- A monthly rental of £15 per month, billed quarterly in advance.
- Call delivery costs will be charged in addition. This ranges from 3p delivery to a UK landline and 14p to a mobile. Routing to international destinations vary.
Can these smartnumbers be dialled from overseas?
Geographic smartnumbers, such as those beginning with 020 in London or 0191 in Newcastle, can always be dialled from overseas. However, when it comes to non-geographic numbers such as 0800, 0845 or 0844, there is no obligation on overseas network operators to recognise or connect calls to these numbers. Therefore we cannot guarantee that calls to these numbers can always be made internationally. Should you wish to test to see if calls to the number type you require can be made from overseas, please dial the following test numbers from your required overseas location:
- For 0800 numbers, dial 0800 xxx xxxx
- For 0845 numbers, dial 0845 xxx xxxx
- For 0870 numbers, dial 0870 xxx xxxx
If successful you will hear a recorded message stating the test has been successful. Calls made to these numbers will be charged in accordance with your international operator's call rates.
